Q: What does it mean when I claim a booking?
A: Claiming a booking is to assume responsibility for gate fees incurred on all containers ingated under that booking. Claiming a booking also releases the gate fee hold, allowing for an Export Drop appointment to be created.
Q: Who should claim a booking?
A: The party responsible for gate fees should claim the booking.
Q: Can invoices be re-issued or reassigned to a different company?
A: eModal does not issue refunds or re-bill to other parties. Contact our support team to report a container-booking pairing discrepancy.
Q: Why do I have a receipt and an unpaid invoice?
A: Receipts generated before invoice generation are not double-billed. It is a notification of a Terminal Guarantee Receipt.
Q: Why does the container show a gate fee is paid, but I have an unpaid invoice?
A: Once an invoice has been generated for a container, the container watchlist will automatically update to show as paid.
Q: When and how can I link a payment source?
A: A payment source must be added and saved before attempting to pay the invoice. Please see How to Add or Edit a Payment Source for additional details.
Q: Where can I view my invoices?
A: In eModal, navigate to the dropdown menu in the top left corner. Select EMODAL COMMUNITY PORTAL and then select INVOICE PAYMENTS.
By default, invoices can be viewed by the company admin(s). Access can be extended to additional users via the Security Group Management page under the Administration tab. Please see Approve Affiliations and Add Users to Security Groups for additional details.
Q: What invoice notifications are available?
A: Email notifications will be sent for the following:
- When an invoice has been issued
- When an invoice has been adjusted
- When the invoice due date is approaching
Should you have any additional questions, please submit a support ticket via our web form or by calling us at 866-758-3838.